NPF statement: COVID-19 response | NPF Bassetts Pole Adventure Park

29/03/2021 - VENUE RE-OPEN. We are pleased to announce that we are now re-open and taking bookings for activities. Please read our updated Covid 19 policy update below. This contains details of the measures in place at the NPF venue. Please call with any queries.

NPF BASSETTS POLE – COVID SAFETY MEASURES / PROCEDURES re: COVID POLICY V.2 UPDATE

1a) ALL bookings for activities should be made by telephone. We have disabled our online platform in the short term enabling us to effectively schedule and manage our venue and staff capacity in order to operate activities as safely as possible. Customers must not travel to the venue if they or members of their group/household display symptoms of Covid 19. NPF reserve the right to carry out temperature checks if required.
1b) We encourage all bookings to be paid in full in advance before arrival. Advance reservations and deposits are still in operation to enable you to plan your session. This reduces contact points for payment on the day

2) All participants/players MUST complete an online E-Waiver as part of the booking process. Links are emailed directly to group organisers as part of the booking process. This reduces the need for paper waivers and digital touchpoints on-site. If required then our digital sign-in pads will be cleaned and sanitized after every use

3) We are encouraging groups to book as “bubbles” and wherever possible private sessions will be given. On activities where groups may be participating with others, social distancing & guidelines should be adhered to and instructor guidance followed. Group number limits will be determined by legislation and guidance from governing bodies.

4) Groups will be received directly onto the car park where registration will take place. Groups will be shown to their allocated “pod” or shelter. This pod will be used only by them for the duration of the activities/ session. Any kit & equipment / PPE required by participants will be pre-allocated and issued at this point. Please call us if you have smaller group sizes and we will best advise you on how to book.

In communal areas such as the basecamp and in particular, around toilets guests/participants should follow social distancing guidelines. Face coverings are not compulsory but are encouraged in these areas – please use your own jurisdiction. We are lucky to have lots of open space so please use the space effectively.

5) On open paintball/airsoft skirmish days players will stage/work out of their own vehicles. Vehicles will be parked in sections allowing for effective social distancing between them and their occupants. Players should return to their vehicles in between gameplay so as to comply with social distancing. The basecamp tables will be reserved primarily for those requiring rental kit and for those that will not be in a vehicle and are being dropped off. Player briefing for these events will take place on the field area enabling players to effectively socially distance. No more than 6 players to a staging area where required by legislation.

6) All participants/players will always receive a Full Safety briefing pertinent to their activities and explain safety measures to be followed.

7) Any cleaning / sanitizing items required by customers for their kit ie: paintball goggles will be provided at their allocated shelter/pod and made available on the field if needed

8) Where possible one way systems will be in use to help ensure customers, visitors & staff can remain a minimum of 1+metres apart

9) Hand sanitiser stations have been placed at frequent intervals around the venue and in key “contact” areas such as toilets etc. Customers should ensure they make regular use of these stations. Extra portable toilets have been brought in.

10) Any items of kit & equipment used by the customer will be cleaned & sanitised prior to and after every use eg: paintball markers cleaned and wiped down with anti-viral wipes/spray throughout the activity, goggles cleaned and placed in sealed bags for use, quad helmets cleaned & sanitized and provided with a disposable hygienic helmet liner etc

11) Toilets are provided either with hot water hand washing facilities and hygienic warm air hand dryers or with hand sanitiser stations. Customers should adhere to social distancing guidelines when using the facilities.

12) Additional signage will be placed around the venue encouraging and reminding customers and staff of the need to remember to adhere to safe Covid 19 guidelines and to encourage good hygiene practice

13) Staff will wear appropriate PPE where required and also practice social distancing measures.

14) In the short term we will not be providing/selling hot food from our café area. Customers are encouraged to bring their own food/drinks wherever possible. Bottled drinks and snacks can be purchased in advance for your day.

15) Screens have been put into place in our shop counter/ admin areas for both your safety and that of the staff. Admin and Purchases will be reduced via advance booking, reservation etc

16) Customers should arrive and leave promptly thus enabling us to keep the car park area and movement of people in communal areas clear and to help us meet our capacity limitations.

GENERAL RULES:-

*Maintain social distancing at all times
*Ensure you keep your equipment with you and never touch/use anyone else’s kit
*Practice good hygiene – if you need to cough/clear your throat cover your mouth with your arm/tissue
*Sanitize / Wash hands regularly
*Follow any instructions/safety briefings given by instructors
*Anyone displaying COVID-19 symptoms ahead of any booking should not travel to the VENUE and should seek medical advice / get a test. Anyone displaying symptoms at the venue should inform a member of staff immediately and will be quarantined. NPF reserve the right to temperature check players/staff and refuse entry under current safety measures.

23/02/2021 - UK GOVERNMENT ROADMAP OUT OF LOCKDOWN - COVID 19 SPRING RESPONSE

Following last night's publication of the UK government's roadmap out of lockdown for Spring 2021 - we are happy to announce that we will be re-opening and operating as an outdoor sport + recreational activities venue from MON 29th MARCH. Social distancing and Covid secure guidelines will still apply BUT we are now taking bookings for future dates. For information or to BOOK please CALL 0121 323 1000 or EMAIL:info@npfbassettspole.com

05/01/2021 -

As a result of last night's government announcement on Covid 19 - we are now temporarily closed under the new National lockdown restrictions. We will be contacting any customers with bookings to inform them. At this point, we have no details on a re-opening date and must wait for further information from the government as the lockdown nears its end. We ask that you follow our website and social media channels for the latest information. Our calls are diverted to mobile if you do need to get in touch 0121 323 1000 or you can email info@npfbassettspole.com. Our staff send you all their very best and urge everyone to follow advice and keep safe. We look forward to welcoming you back to NPF as soon as possible. xx

31/12/2020:

Following yesterday's government review of the UK Tiers we are now located in a TIER 4 restrictions area. Unfortunately, this means that we have to temporarily close our doors again. Customers with bookings that fall into the next 2 weeks have been contacted with this information. This status will be updated again after the next government release due on 13th January. If we fall back into a Tier 3 area or lower then we will re-open again for activities.

Please feel free to contact us for future bookings on 0121 323 1000 -calls are diverted to mobile so please bear with us.

We would like to take this opportunity to thank you all again for your support over 2020 and we wish you a very Happy & Safe New Year!
Keep safe & continue to follow the latest guidance for your area.

2/12/2020:-

Following the latest updates from the UK Government we are now re-open. As part of the UK Tiered restrictions, we are now located in a Tier 3 area. As an outdoor physical activity venue we are able to re-open for activities - with our Covid measures in place. Please contact us for more information on bookings with us. Please remain vigilant and keep safe by following the latest guidelines within your area.

https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

3/11/2020 - latest covid 19 outbreak update:-

From this Thursday 5^th November, NPF Bassetts Pole will be temporarily closed in line with the latest guidance from the Government in response to the COVID-19 outbreak. We will be open again for activities from 2^nd December onwards – guidance permitting. Please call us on 0121 323 1000 for enquiries & bookings to take place after this date. Thank you to all our customers for your support – Keep safe and continue to follow the latest info & government guidelines which can be found here:
https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

COVID-19 Update
15/9/2020

Following the latest government guidelines updated 14/9/2020

https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

As a COVID secure outdoor sports and physical activities venue, we are happy to confirm that we are able to accommodate groups of more than 6 participants at our venue.

Please continue to follow all government guidelines and keep safe!

Kerry Mayo

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NPF BASSETTS POLE ADVENTURE PARK – COVID-19 POLICY
30/6/2020 v1.1

We will be open again from 4th July 2020 !! We are lucky to operate our venue in a beautiful open woodland space with acres of room, lots of fresh air and room for you to move safely. We have always managed our venue with safety as a priority so please rest assured that we are working hard to put appropriate measures in place whilst still delivering a fun and enjoyable outdoor experience. Our current measures can be found below – these will be reviewed and updated as & when required.

WHAT MEASURES ARE IN PLACE?

1a) At present ALL bookings for activities should be made by telephone. We have disabled our online platform in the short term enabling us to effectively schedule and manage our venue and staff capacity in order to operate activities as safely as possible. Customers must not travel to the venue if they or members of their group/household display symptoms of Covid 19. NPF reserve the right to carry out temperature checks if required.
1b) We encourage all bookings to be paid in full in advance before arrival. Advance reservations and deposits are still in operation to enable you to plan your session. This again reduces contact points for payment on the day

2) All participants/players MUST complete an online E-Waiver as part of the booking process. Links are emailed directly to group organisers as part of the booking process. This reduces the need for paper waivers and digital touchpoints on site. If required then our digital sign-in pads will be cleaned and sanitized after every use

4) Groups will be received directly onto the car park where registration will take place. Groups will be shown to their allocated “pod” where necessary. This pod will be used only by them for the duration of the activities/ session. Any kit & equipment / PPE required by participants will be pre-allocated and issued at this point. We are able to run mixed groups so please call us if you have smaller group sizes and we will best advise on how to book.

5) All participants/players will always receive a Full Safety briefing pertinent to their activities and to explain safety measures to be followed.

6) Any cleaning / sanitizing items required by customers for their kit ie: paintball goggles will be provided at their allocated pod and made available in the field if needed

7) Where possible one way systems will be in use to help ensure customers, visitors & staff can remain a minimum of 1+metres apart

8) Hand sanitiser stations have been placed at frequent intervals around the venue and in key “contact” areas such as toilets etc. Customers should ensure they make regular use of these stations

9) Any items of kit & equipment used by the customer will be cleaned & sanitised prior to and after every use eg: paintball markers cleaned and wiped down throughout the activity, goggles cleaned and placed in sealed bags for use, quad helmets cleaned & sanitized and provided with a disposable hygienic helmet liner etc

10) Toilets are provided either with hot water hand washing facilities and hygienic warm air hand dryers or with hand sanitiser stations. Customers should adhere to social distancing guidelines when using the facilities.

11) Additional signage will be placed around the venue encouraging and reminding customers and staff of the need to remember to adhere to safe Covid 19 guidelines and to encourage good hygiene practice

12) Staff will wear appropriate PPE where required and also practice social distancing measures.

13) In the short term we will not be providing/selling hot food from our café area. Customers are encouraged to bring their own food/drinks wherever possible. Bottled drinks and snacks can be purchased in advance for your day.

14) Screens have been put into place in our shop counter/ admin areas for both your safety and that of the staff. Admin and Purchases will be reduced via advance booking, reservation etc

15) Customers should arrive and leave promptly thus enabling us to keep the car park area and movement of people clear and efficient

GENERAL RULES:-

end: K Mayo : NPF Covid 19 Policy V1.1

This document is available for download here.

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Dear Valued NPF Customer,

25/6/2020 - WELCOME BACK!!! It's TIME FOR FUN!

We're excited to announce that we are now able to welcome you back to NPF Bassetts Pole from Saturday 4th July onwards! After the last few months in lockdown, it's time to get back outdoors and run free! With beautiful weather and Summer ahead, there's never been a better time to reconnect with our loved ones and begin to enjoy adventures outside again.

We're putting in extra measures to help keep everyone safe and healthy and some things may be a little different - so please continue to watch out for updates. We're lucky to have a huge outdoor woodland space where you can relax and escape without worry. For now, we ask that ALL BOOKINGS BE MADE BY TELEPHONE ONLY* - this will enable us to ensure that activities can be scheduled with guidelines in mind but also gives us the opportunity to talk to you - our customers - personally. You've all been amazing the past few months. We will have lots of new information to help you and you will also be able to ask questions directly.

So...The woods are waiting...we're ready. ARE YOU?... We cannot wait to see you all! Call NOW 0121 323 1000 or Email: info@npfbassettspole.com
Thanks to you all for your support - THE NPF TEAM X

This page will be updated with any COVID-19 relevant information, however, if you do have any specific queries then feel free to contact us

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20/3/2020 : URGENT UPDATE - VENUE CLOSURE!

Following this evening's announcement from the UK Government regarding the latest briefing on the Coronavirus outbreak, we are deeply saddened to announce that the team here at NPF Bassetts Pole has been left with no choice but to take the difficult decision to temporarily close our venue until further notice. We will continue to closely monitor the situation over the next few weeks and respond with speed to any changes that may occur or develop.

This has not been an easy decision to make and we appreciate all the support and messages from customers, employees and suppliers who are also feeling the impact of this unprecedented worldwide situation.

We believe that this decision is the correct thing to do in order to protect the health and well-being of our customers, staff and the wider community.
All customers with bookings in the immediate future will be contacted directly in the coming days. Our crew have already begun that process this evening.
These are difficult times for everyone. We thank our crew and customers for their understanding and look forward to welcoming everyone back in the near future.

Until then.....Stay safe and well everyone xxxxx

If you have any concerns or queries regarding bookings then please call us on 0121 323 1000 or email info@npfbassettspole.com.
We will continue to monitor the ongoing situation and will update this page and our social media accordingly

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18/03/2020 Following the most recent statement from the UK Government, we are monitoring the developing Coronavirus situation and would like to reassure everyone that here at NPF Bassetts Pole outdoor adventure park our forest and activities are all OPEN.

The safety and well-being of our customers, staff, and visitors is our priority and we will take all necessary precautions to ensure their continued welfare. We are a venue built on making sure that customers are safe at all times whilst in our care, and that does not change in the face of the COVID-19 virus. Our business is operating as normal and standard terms and conditions on bookings continue to apply.

During your visit, we wish to reassure you that NPF Bassetts Pole is taking all possible steps to minimise the risk of infection, including the implementation of additional, enhanced cleaning procedures for both the equipment and the premises itself. As a leading activity provider with over 30yrs experience in our field, we have ALWAYS maintained kit, equipment and our premises to the highest standards of cleanliness and safety therefore many of these measures are already a part of our daily operations. It is our priority to protect the welfare of our customers and staff wherever possible.

To give you peace of mind with regard to your visit some of our current processes are:

All protective headshield goggles once worn are subject to thorough hot jet wash cleaning, fully dried and treated with an anti-viral spray solution. Each customer is issued with their own personal goggle for use during their visit with us.
We are also offering an option to purchase brand new goggles at a heavily discounted price for those who may wish to purchase their own set – from £15.
Helmets used as part of our quad trekking PPE are thoroughly cleaned with an anti-bacterial solution and sprayed with an anti-viral solution. Each rider is also given a personal hygienic helmet liner to wear.
On any activities where gloves are provided, each customer is issued with a pair of hygienic single-use gloves to be worn as liners.
All overalls and tactical vests/belts are hot-washed at a commercial laundry after every use.
Equipment such as paintball markers, airsoft weapons, laser guns, rifles, bows& arrows, pistols, and axes are regularly cleaned and treated with an anti-viral solution throughout the day.
All commonly used devices eg PDQ card terminals, registration ipads, door handles, etc are regularly cleaned.
Hand sanitiser is provided at various locations throughout the venue and we urge and encourage ALL customers and visitors to use these stations whilst also following the latest handwashing guidelines from the UK government and health organisations
We would like to encourage ALL customers to utilize our online waiver system ahead of arrival in order to help minimise contact with ipads, keyboards, pens etc. An online waiver link is sent to EVERY group organiser at the time of booking.

Remember there are simple steps you can take to help prevent the spread of the virus including:

Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
Putting used tissues in the bin immediately
Washing your hands with soap and hot water regularly, and using hand sanitiser gel
Trying to avoid close contact with people who are unwell
Avoiding touching your eyes, nose or mouth if your hands are not clean.
If you are feeling unwell and show any symptoms of the Covid-19 virus then you should follow government /public health guidelines.

It’s very much business as usual here, so we look forward to welcoming you for your adventure in the great outdoors here at NPF Bassetts Pole Adventure Park very soon. Should you have any questions or concerns please contact us on 0121 323 1000 for the latest advice.

We would once again like to reassure all of our customers we are doing everything we can to keep you all safe whilst providing a fun, safe and enjoyable escape during these uncertain times. Please check our website and social media channels for any ongoing updates

Please check the gov.uk website for the most up-to-date information and advice regarding the ongoing Coronavirus situation.

Keep Calm & Stay Safe

The NPF Bassetts Pole team xx

NPF statement
COVID-19 response