Dear Valued NPF Customer,

20/3/2020 : URGENT UPDATE - VENUE CLOSURE!

Following this evening's announcement from the UK Government regarding the latest briefing on the Coronavirus outbreak, we are deeply saddened to announce that the team here at NPF Bassetts Pole has been left with no choice but to take the difficult decision to temporarily close our venue until further notice. We will continue to closely monitor the situation over the next few weeks and respond with speed to any changes that may occur or develop.

This has not been an easy decision to make and we appreciate all the support and messages from customers, employees and suppliers who are also feeling the impact of this unprecedented worldwide situation.

We believe that this decision is the correct thing to do in order to protect the health and well being of our customers, staff and the wider community.
All customers with bookings in the immediate future will be contacted directly in the coming days. Our crew have already begun that process this evening.
These are difficult times for everyone. We thank our crew and customers for their understanding and look forward to welcoming everyone back in the near future.

Until then.....Stay safe and well everyone xxxxx

If you have any concerns or queries regarding bookings then please call us on 0121 323 1000 or email info@npfbassettspole.com.
We will continue to monitor the ongoing situation and will update this page and our social media accordingly

 

18/03/2020 Following the most recent statement from the UK Government, we are monitoring the developing Coronavirus situation and would like to reassure everyone that here at NPF Bassetts Pole outdoor adventure park our forest and activities are all OPEN.

The safety and wellbeing of our customers, staff, and visitors is our priority and we will take all necessary precautions to ensure their continued welfare. We are a venue built on making sure that customers are safe at all times whilst in our care, and that does not change in the face of the COVID-19 virus. Our business is operating as normal and standard terms and conditions on bookings continue to apply.

During your visit, we wish to reassure you that NPF Bassetts Pole is taking all possible steps to minimise the risk of infection, including the implementation of additional, enhanced cleaning procedures both of the equipment and the premises itself. As a leading activity provider with over 30yrs experience in our field, we have ALWAYS maintained kit, equipment and our premises to the highest standards of cleanliness and safety therefore many of these measures are already a part of our daily operations. It is our priority to protect the welfare of our customers and staff wherever possible.

To give you peace of mind with regards to your visit some of our current processes are:

  • All protective headshield goggles once worn are subject to thorough hot jet wash cleaning, fully dried and treated with an anti-viral spray solution. Each customer is issued with their own personal goggle for use during their visit with us.
  • We are also offering an option to purchase brand new goggles at a heavily discounted price for those who may wish to purchase their own set – from £15.
  • Helmets used as part of our quad trekking PPE are thoroughly cleaned with an anti-bacterial solution and sprayed with an anti-viral solution. Each rider is also given a personal hygienic helmet liner to wear.
  • On any activities where gloves are provided each customer is issued with a pair of hygienic single-use gloves to be worn as liners.
  • All overalls and tactical vests/belts are hot washed at a commercial laundry after every use. 
  • Equipment such as paintball markers, airsoft weapons, laser guns, rifles, bows& arrows, pistols, axes are regularly cleaned and treated with anti-viral solution throughout the day. 
  • All commonly used devices eg PDQ card terminals, registration ipads, door handles, etc are regularly cleaned.
  • Hand sanitizer is provided at various locations throughout the venue and we urge and encourage ALL customers and visitors to use these stations whilst also following the latest handwashing guidelines from the UK government and health organisations
  • We would like to encourage ALL customers to utilize our online waiver system ahead of arrival in order to help minimise the contact with ipads, keyboards, pens etc. An online waiver link is sent to EVERY group organiser at the time of booking.

Remember there are simple steps you can take to help prevent the spread of the virus including:

  • Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Putting used tissues in the bin immediately
  • Washing your hands with soap and hot water regularly, and using hand sanitiser gel
  • Trying to avoid close contact with people who are unwell
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.
  • If you are feeling unwell and show any symptoms of the Covid-19 virus then you should follow government /public health guidelines. 

It’s very much business as usual here, so we look forward to welcoming you for your adventure in the great outdoors here at NPF Bassetts Pole Adventure Park very soon. Should you have any questions or concerns please contact us on 0121 323 1000 for the latest advice. 

We would once again like to reassure all of our customers we are doing everything we can to keep you all safe whilst providing a fun, safe and enjoyable escape during these uncertain times. Please check our website and social media channels for any ongoing updates

Please check the gov.uk website for the most up to date information and advice regarding the ongoing Coronavirus situation.

Keep Calm & Stay Safe

The NPF Bassetts Pole team xx

Call 0121 323 1000Our LocationContact UsCall Back

Est 1987. NPF Bassetts Pole / WDP Paintball, London Road, Bassetts Pole, Sutton Coldfield, Birmingham, West Midlands B75 5SA